Learner Resources-BSBOPS304 Deliver and monitor a service to customers TLI Core units BSBSMB404 Undertake small

Core units BSBSMB404 Undertake small business planning BSBSMB415 Refine and strengthen a small business BSBSMB421 Manage small business finances BSBSMB423 Create a digital technology plan for small business Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships If you require RPL Kits with comprehensive benchmarking

verify and troubleshoot WAN links and IP services in a medium enterprise network ICTNWK507 Install

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

evaluate and apply current industry specific technologies to meet industry standards Group D ICTICT401 Determine and confirm client business requirements ICTTEN416 Install

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations If you require RPL Kits with comprehensive benchmarking

Learner Resources-BSBOPS304 Deliver and monitor a service to customers TLI Core units BSBSMB404 Undertake smallOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all